Support

Write to support@radarnav.me and a person will read it. Including your phone model, the app version from the bottom of the Account tab, and what you were doing at the time gets you a useful answer faster.

A report is wrong or should not be there

Open the report and vote “not there”: five different people in a row saying so removes it early, or two for a report relayed from a public drivers' group. That is usually quicker than email. For a report that breaks the rules rather than one that is simply out of date, send us the place and the time and we will remove it.

A fixed camera location looks wrong

Fixed camera locations come from a worldwide camera database and, in Montenegro, published government records. Tell us which one and what you saw, with the site reference shown on the card, and we will re-check it against the source.

Alerts are not firing

Drive alerts need foreground location access and Alerts while driving on in Account, Settings. They keep going when you lock the phone or switch apps: on Android as a visible notification, on iPhone as a card on the Lock Screen and in the Dynamic Island. Check that location permission is granted. If an alert shows but stays silent, check that Voice alerts and Alert beep are on in Account, Settings, and that its report type is not muted under Alert sound.

A friend does not show on my map

Both of you need an accepted friendship, and you need to have switched them on in the Friends tab, so they show on your map. A friend appears only while drive alerts or navigation are on, the app is open and “Show me to nearby drivers and friends” is on in their Settings, so a friend who has closed the app or switched that off is simply not there, and nobody is told either way.

I do not get notifications

Check that notifications are allowed for RadarNav in your phone's settings. iPhone asks only once, so a refused permission can be changed only there; while notifications are off, the Account tab shows a box that leads to the right place. Friend notifications also need you to be signed in with Friend notifications on in Account, Settings, and drive reminders need Drive reminders on there. Reminders are skipped while the app is open and just after a drive starts, and on Android an app left unused for months can lose the reminders it had scheduled.

Navigation asks me to subscribe, but I already pay

Open the navigation screen and tap Restore purchases while signed in to the store account that bought the subscription. A subscription is bound to the RadarNav account that first activated it, so check that you are signed in to that same account in the app. If it still does not unlock, send us the date of the purchase and the store you bought it in, and we will check it on our side.

Cancel the navigation subscription

Subscriptions are managed by the store, not in the app: open Subscriptions in your Apple ID settings or in the Google Play app and cancel RadarNav there. Navigation keeps working until the end of the period you have paid for, and the map, reports and drive alerts are free either way. Deleting your RadarNav account does not cancel the subscription.

Delete my account and data

Account, Settings, then Delete account at the bottom, removes your profile, photo, username, friendships, shared reports, replies, votes and contribution progress permanently. A short copy of anything flagged can stay in our moderation records, as the privacy policy explains. If you cannot reach that screen, email us from the address on the account and we will do it.